FAQ’s for Parents

Here are the answers to questions we are often asked. If you have any other questions about joining Scouts then please get in touch.

My local Group has a waiting list, why is this?

Becoming a Scout is a very popular activity for young people and for the enjoyment of everyone our groups have a maximum number they can accept. Within the District, there will be other groups with space so please contact us. We recommend that if you would like your child to join a certain group you get in touch with them as most groups operate a waiting list system. You can find their contact details here.

Can my child try Scouts first before joining?

Yes, your son or daughter will be able to come along initially for a couple of weeks to try out Scouts. After this your Section Leader will give you information about subs, buying uniform and details of when they will be invested into the group.

I'd like to get involved. How can I help?

That's great and as our groups are run by volunteers we welcome help from many of our parents. All our volunteering is flexible and varied to suit the needs of our different volunteers. For example, you can go along to a meeting to share the skills you have, go along on trips and camps, help out meetings. There are also roles behind the scenes too. To find out more please get in touch

Will my child be insured when on Scout activities?

Yes. All Members are covered under our Personal Accident and Medical Expenses Policy.

How much does it cost to send my child to Scouts?

This will vary depending on your Group but it is likely to be between £50 and £100 per year which is collected weekly, monthly, termly or annually depending on local arrangements. This fee usually covers the cost of the hire or upkeep of the meeting place and so on. Trips, camps and activities are usually charged separately. Cost should not be a barrier to anyone taking part in Scouting and if this is an issue, you can speak to the local Section Leader in confidence.

What do Scouts wear and where can I buy it?

Scouts wear a uniform of blue trousers and a coloured sweatshirt, shirt or polo shirt (which varies depending on the age range). All Scouts (adults and young people) wear a coloured scarf or necker, the colour of which varies depending on the Group. Uniform can either be bought from Scout Shops or your local district Scout Shop (the adults in your child’s Group will be able to give you more information).

Is there a planned programme of activities for Scouts?

Yes. Behind the fun of Scouting, there is an educational programme. The main programme areas are: Outdoor and Adventure; Global; Community; Fit for Life; Creative; and Beliefs and Attitudes. Group leaders are trained to deliver this programme.

My child is a Scout but we are moving house, how can I enrol him/her in a new Group?

Firstly, you will need to tell your child’s current Group that you are leaving the area. Then call the Scout Information Centre on 0845 300 1818 and they will be able to put you in touch with a volunteer in the area you are moving to. If you are moving abroad they will be able to give you the details of the Scout head office in this country.



As Scouts we’re guided by the values of integrity, respect, care, belief and co-operation. We are not professionals, although we aim to maintain professional standards at all times, unfortunately on rare occasions mistakes can happen.

In line with its values, The Scout Association recognise its responsibility to deal fairly, constructively and consistently with complaints from members and non-members, including parents and carers on behalf of themselves or their children.

Many complainants do not want to enter a formal complaints procedure. They simply want to have their questions answered, their concerns dealt with, or their opinion noted.

Informal resolution may be as simple as the complainant having a conversation with the local volunteer manager soon after the event.

If this course of action does not help then please review the formal process here :-


Making a complaint about Scouting | Scouts


If the complaint is a safeguarding issue then this should be reported to the District Commissioner immediately where the HQ safeguarding team will also be informed and their formal processes will be followed. The DC can be contacted at DC@croydonscouting.org.uk

Put your phone down and what are you left with? Just teamwork, courage and the skills to succeed.’
Bear Grylls, Chief Scout Bear Grylls